After successfully completing updates the changes are not included in the device
This may occur if there is poor internet connectivity with frequent disconnections. We recommend connecting the device to a stronger internet source and trying to update again.
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There are no updates available after making changes in website
Make sure you clicked the ‘save changes’ button on the website after performing changes. The ‘save changes’ button is located on the top right side of the website.
Device fail to connect to wifi connection
If after performing all actions to configure WiFi a message is heard “Failed to connect”, please restart the device and repeat the following steps: Press and hold the (+) and (-) buttons together for 3 seconds. A confirmation will be heard, ...
EyeControl device unable to connect to WIFI network
Follow the steps in section 7.5 Connectivity Mode in the User Manual, to connect your EyeControl device to WIFI . In case the EyeControl device unable to connect to your home or hot-spot network, please make sure the network`s name does not include ...
Can the user wear the device while sleeping?
The EyeControl is light-weight and features a comfortable and expandable head band, allowing patients to wear the device 24/7. The user may activate rest mode which turns off audio feedback during sleeping. This means that upon waking, the user may ...
What languages are available in the EyeControl device?
At the moment, only English and Hebrew options exist as inner voice languages (through earphone). Other languages such as French, Russian, Japanese and Chinese can be set as external voice (through speaker). As we enter new markets, the user will be ...